The most common cause is your company's Email setting. In the Admin view, go to Settings > Company > Setup and find the Email card. If the toggle is off, Sequifi sends almost no email. If it is on but Allow all domains isn't ticked, only people whose email domain is on your list get email, so a worker with a gmail.com address gets nothing until you add that domain.
Who can do this: Admins whose permission group can view and edit Settings Setup (step 1). Checking a worker's email (step 4) needs access to their profile. Steps 2, 3 and 5 are for Company Admins only.
Check these in order
The Email card. In the Admin view, open Settings > Company > Setup and scroll to Email. Select the pencil (edit) icon, turn the toggle on, and tick Allow all domains. To allow only certain domains instead, select Add Domain, enter the domain in Enter Domain, select Add Domain again, and tick it. Then select Save Changes.
Email templates. Select your company's name at the bottom of the Admin menu, then Email Settings > Templates. Each system email in Email Templates can be switched off. If a template shows Activate, it is switched off: select Activate to turn it back on. Use Preview to check its content. Templates include the welcome email, password emails, profile changes, payroll finalization, pay stub and tax information emails.
Your mail server. In Email Settings, open Settings and look at Server Details. If your company set up its own mail server and it isn't working, no email goes out. Select Test Server, then Send Test, to check it.
The worker's email address. Open the worker's profile and check the email on Personal Info. Sequifi skips addresses that aren't valid. The Personal Email is also the worker's sign-in email.
Resend the welcome email. If a new worker never got their sign-in details, a Company Admin can open the worker's profile and select Resend Welcome Email. It shows only for people who have never set their password.
A few system emails, such as sales import results and payroll failure alerts, are sent even when the Email toggle is off.
Specific emails
What controls it | |
Welcome email (sign-in details) | The Email card, the welcome template, and Resend Welcome Email. |
Password reset email | The Email card and the forgot password template. The worker can request a new link with Forgot Password?. |
"New Paystub Available" | Sent only if your company has turned on the pay stub email template. |
Banking and tax change alerts (to admins) | The Banking & tax change alerts card on the same Setup page. Emails go to the people in Recipients, or to all admins if the list is empty. |
On the mobile app
These settings aren't in the mobile app. Use a web browser.
Common questions
Everything looks right, but one person still gets nothing. What now?
Ask them to check their spam or junk folder. Bounces and spam filtering don't show anywhere in Sequifi, so if it still doesn't arrive, email support@sequifi.com with the worker's email address and which email is missing.
Can a worker fix this themselves?
Only for password emails: they can request a new reset link with Forgot Password?. Everything else is a company setting.
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Still stuck? Getting help from Sequifi Support.