To resend an offer, open the person's onboarding profile from Hiring > Onboarding (Worker view) and select Resend Offer, then choose Only Offer Letter or Entire Package. To change the offer first, select Update Offer: the hire wizard reopens, and you finish with Resend Offer Letter Only or Resend Entire Package.
Who can do this: People whose permission group includes the hire permission ("Permissions to initiate the hiring process"). Resend Welcome Email needs the document reviewer permission. Delete All Expired needs the Onboarding delete permission.
Resend an offer without changes
Select Worker in the Worker / Admin toggle, then Hiring > Onboarding.
Select the person's name to open their onboarding profile.
Select Resend Offer.
In Resend, choose:
Only Offer Letter: sends only the offer letter again.
Entire Package: sends everything again. "Choosing 'Entire Package' will invalidate previously signed documents, requiring a complete review and re-signature by the recipient."
Confirm to send it.
"To resend a specific document instead, go to the Documents tab." That's the Documents tab on the same onboarding profile.
Resend Offer shows while the offer is sent (unread), resent (unread), Requested Change, Declined, Offer Expired, Offer Letter Rejected or Accepted.
Change an offer, then resend it
Open the person's onboarding profile and select Update Offer.
The hire wizard reopens with the offer's details. Make your changes and select Save & Continue through the steps.
In Review & Send, select Resend Offer Letter Only or Resend Entire Package.
Use this when the candidate selected Suggest Changes (status Requested Change), or when you need to fix pay, dates or the position. Update Offer only shows while the offer can still be edited.
Expired offers
A candidate with an expired offer sees "Offer Expired" when they open the link.
To give them a new chance, use Resend Offer. If you also need a new expiry date, use Update Offer (if it shows) and set a new Offer Expiry Date on the Agreement step.
To clear out old ones, use the three-dot menu on Hiring > Onboarding and select Delete All Expired ("This will delete all expired offers").
Resend the welcome email (after the hire)
If a new hire lost their sign-in email, open their onboarding profile and select Resend Welcome Email. It shows while their status is Onboarding.
Withdraw or remove an offer
Reject on the onboarding profile asks "Are you sure you want to reject?" and sets the status to Admin Rejected.
Delete in the row menu removes the record.
On the mobile app
You can't resend or change offers in the app. Use the web.
Common questions
The candidate says the link doesn't work.
Use Resend Offer so the offer is sent to them again, and ask them to open the newest email or text.
Will Entire Package make them sign everything again?
Yes. Their earlier signatures no longer count. Use Only Offer Letter if only the letter changed.
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Still stuck? Getting help from Sequifi Support.