Contact Sequifi Support when Sequifi itself isn't working: you can't sign in, a page shows an error or won't load, or data looks wrong after an import or sync. Chat with us in the web app, use Profile > Help & Support in the mobile app, or email support@sequifi.com. For questions about how much or when you are paid, your commission terms, or your permissions, contact your company admin. Sequifi Support can't change those. Your company can.
Who can do this: Anyone. Chat is available after you sign in. If you can't sign in, email us.
Who to contact
Your question | Contact |
You can't sign in, or you see an error message | Start with I can't sign in. If that doesn't fix it, Sequifi Support. |
A page is blank, won't load, or a button does nothing | Sequifi Support |
How much you are paid, your pay date or pay schedule, commission rates, deductions, advances, paper checks | Your company admin or manager. Your company sets these, and Sequifi Support can't change them. |
You can't see a menu, page or button you need | Your company admin. Your company decides who can see what. See Why can't I see a menu or feature? |
A sale is missing, duplicated or has the wrong details | Your company admin first. They can see where the sale came from and can contact Sequifi Support if an import or integration caused it. |
Your pay looks wrong before payday | Use Request Review on Pending Pay if you see it. See Review and verify pending pay. |
A paid amount looks wrong | Submit a Payroll Dispute request. See Submit a request. |
Payroll won't run or finalize, or an error blocks it (admins) | Sequifi Support. Include the pay period and the exact error. |
What Sequifi Support can and can't do
Sequifi Support can:
Help you sign in or find where something is in Sequifi.
Look into errors, pages that don't load, and features that don't work as described in this help center.
Work with your company admin on data problems caused by an import, an integration or a bug.
Sequifi Support can't:
Change your pay, your pay date, your commission rates or your deductions.
Change your permissions, give you admin access, or turn your account back on. Your company admin can.
Approve, decline or pay your requests.
Answer for your company's pay policies. Sequifi Support is not your company's HR or payroll department.
Reach us on the web
Sign in to your company's Sequifi site.
Select the chat button to open a conversation. Fin, Sequifi's AI agent, answers first.
Describe what you were doing and what happened. If Fin can't help, ask to talk to the team. Your conversation then goes to the Sequifi Support team.
On the mobile app
Tap your photo or initials at the top right to open Profile.
Tap Help & Support. This opens the same chat as the web.
Help & Support isn't available on the sign-in screen. If you can't sign in to the app, email support@sequifi.com.
Email us
Email support@sequifi.com if you can't sign in or can't find the chat.
What to expect after you ask for a person
When you ask for the team, the chat shows an expected reply time. Treat it as an estimate: replies can take longer, especially outside business hours. Reply in the same conversation rather than starting a new one. Our answer arrives in that conversation and by email. If workers weren't paid or payroll can't run, say so in your first message.
What to include
Your company's Sequifi address (or the Workspace you use in the app).
Whether you were on the web or in the mobile app.
The page or feature you were using and the steps that led to the problem.
What you expected to happen and what happened instead.
The exact error message, and the sale ID or pay period if it's about a sale or a payment.
A screenshot, with unrelated personal information hidden.
Never send your password, a full Social Security number or full bank account details in chat or email.