Start with the address. Every company has its own Sequifi address, such as yourcompany.sequifi.com, and your email only works at your own company's address. In the mobile app, the Workspace field is the first part of that address (yourcompany), not your company's name. If the address is right, reset your password with Forgot Password?, or find your error message below.
Who can do this: Anyone with a Sequifi account. Your company creates your account, decides whether it's active, and can resend your welcome email.
Check your company's address first
On the web: go to your company's own Sequifi address. You'll find it in your welcome email, or your manager or company admin can tell you.
In the mobile app: in Workspace, type only the word before
.sequifi.com. If you sign in on the web atacme.sequifi.com, typeacme. Don't typehttps://,.sequifi.comor spaces. Capital letters don't matter. The app remembers your Workspace after you sign in once.Your email: sign in with the email your company has on file for you. It is the Personal Email on your profile.
Reset your password
On the sign-in page, select Forgot Password?.
On Get a reset link, enter your email and select Send Reset Link. In the app, enter your Workspace too.
Open the email and select the link. The link works for 60 minutes and only once. If the email hasn't arrived, check your spam folder. On the web you can also select Resend link, which appears after a short wait.
On Create a new password, enter your New Password and Confirm New Password, then select Confirm Password. Use 8 to 20 characters with at least 1 number and 1 special character.
Sign in with your new password. It works on the web and in the app.
The reset link always opens in your web browser, even if you started in the app.
Signing in for the first time
Find your welcome email. It has your sign-in email and a temporary password.
Sign in with them. Sequifi asks you to set your own password right away.
On the web, on Setup your new password, paste the temporary password into Old Password, enter your New Password and Confirm Password, then select Change Password. In the app, the screen is Set your password and the button is Save and Continue.
No welcome email? Check your spam folder, then ask your company admin. A Company Admin can use Resend Welcome Email on your profile if you have never set a password.
Error messages and what to do
Message | What it means | What to do |
"We couldn't sign you in. Check your email and password, then try again." | The email or password is wrong (web). | Check the address and your email, then reset your password. |
"The email or password you entered is incorrect." | The email or password is wrong (app). The app also shows this if your account was suspended, disabled or deleted. | Retype them, or use Forgot Password?. If that fails, ask your company admin whether your account is active. |
"We can't sign you in to this account. Contact Us and we'll help sort it out." | Your account is suspended, disabled or deleted (web). | Ask your company admin. Your company decides whether your account is active. |
"Almost there! Your account is pending admin approval. You'll be able to sign in once it's approved." | You finished onboarding at a company that approves new W-2 employees before they can sign in. | Wait for your company admin to approve you, or ask them to. |
"Couldn't reach that workspace. Double-check the subdomain and try again." | The Workspace is misspelled, or your phone has no connection (app). | Check the spelling and your connection. |
"Workspace not found. Check your URL and try again." | The Workspace is wrong (app). | Type only the first part of your company's Sequifi address. |
"Too many attempts. Please wait a moment and try again." | Too many tries in one minute (app). | Wait a minute, then try again. |
"Sign-in is blocked for this workspace. Please contact Sequifi support." | Sequifi couldn't complete the sign-in for that company (app). | Email support@sequifi.com with the message and your Workspace. |
"Something went wrong on our end. Try again in a moment." | A temporary problem on our side. | Try again shortly. If it keeps happening, email support@sequifi.com. |
"Session expired, please sign in again" | Your web session ended. | Sign in again. |
"This link has already been used." | You opened a password reset link that was already used. | Request a new link with Forgot Password?. |
On the mobile app
The app uses the same email and password as the web. It asks for three things: Workspace, Email and Password. Sign In stays dimmed until all three are filled in. Help & Support is only available after you sign in, so if you can't sign in, email support@sequifi.com.
Signed out of the app unexpectedly? Selecting Logout on the web signs you out of the app too, and so does resetting your password with Forgot Password?. Logging out of the app does not sign you out on the web.
You can't change your password in the app after your first sign-in. Use Forgot Password?, or change it from your profile on the web.
Common questions
Can Sequifi Support unlock my account?
If you forgot your password, reset it yourself with Forgot Password?. If your account was suspended or disabled, your company decides whether to turn it back on, so ask your company admin.
I think someone else knows my password. What should I do?
Reset your password with Forgot Password?. That signs you out everywhere, including the mobile app. If you change it from your profile with Change Password instead, also select Logout on the web to end your other sessions. Tell your company admin as well.
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Still stuck? Getting help from Sequifi Support.