To change your password while you're signed in on the web, open your profile (your photo or initials, then View Profile) and select Change Password. Enter your Old Password, your New Password and Confirm Password. If you forgot your password, select Forgot Password? on the sign-in page and Sequifi emails you a reset link that works for 60 minutes.

Who can do this: Everyone, for their own password. An admin whose profile access includes resetting passwords can email you a reset link. A Company Admin can resend your welcome email if you have never set a password.

Change your password (you know it)

On the web, select your photo or initials at the top right, then View Profile.
Select Change Password and confirm "Are you sure want to change password?".
Enter your Old Password, a New Password and Confirm Password.
Select Change Password.

Sequifi emails you a confirmation: "Your password has been successfully changed. If you did not request this, please contact us!"

The Reset Password item in the menu under your photo or initials doesn't open a form. It asks "Are you sure you want to reset password?" and, when you confirm, emails you a reset link ("Reset password link sent").

Reset a forgotten password

On your company's Sequifi sign-in page, select Forgot Password?.
On Get a reset link, enter your email and select Send Reset Link.
You see Check your email: "If an account is associated with [your email], we've sent a reset link. It may take a minute to arrive." If nothing arrives, check your spam folder or select Resend link after a short wait.
Open the link. On Create a new password, enter New Password and Confirm New Password. Use 8 to 20 characters with at least 1 number and 1 special character.
Select Confirm Password. You see "Your password has been updated". Sign in with your new password on the web and in the app.

A reset link works once, for 60 minutes.

Your first password

Your welcome email has your sign-in email and a temporary password. The first time you sign in, Setup your new password opens: paste the temporary password into Old Password, enter New Password and Confirm Password, and select Change Password.

Keep your account safe

Don't share your password with anyone, including your manager, your admin or Sequifi Support.
Nobody at your company can see your password.
Changing your password from your profile does not end your other sessions. Completing a forgotten-password reset ends your existing sessions. If you think someone else knows your password, reset it with Forgot Password?, or change it from your profile and then select Logout on the web. Logging out on the web ends every Sequifi session you have, including the mobile app. Tell your company admin too.

On the mobile app

Tap Forgot Password? on the sign-in screen, enter your Workspace and Email, and tap Send Reset Link. The link opens the reset page in your browser. Then sign in to the app with the new password.
You can't change your password in the app after your first sign-in. Use your profile on the web.
Log Out in the app signs out only that phone. It doesn't sign you out on the web.

Troubleshooting

Message	What to do
"Old password is incorrect!!"	Retype your current password. If you don't know it, use Forgot Password? instead.
"This link has already been used."	Request a new link with Forgot Password?.
No reset email	Check spam, and make sure you're on your own company's Sequifi address. Your email only works there.
"Session expired, please sign in again"	Sign in again.

For other sign-in errors, see I can't sign in.

Still stuck? Getting help from Sequifi Support.

Change or reset your password (and keep your account safe)