Download the app called Sequifi from the App Store or Google Play, then sign in with your Workspace, your email and your password. Your Workspace is the first part of your company's Sequifi web address, not your company's name: if you sign in on the web at acme.sequifi.com, type acme.
Who can do this: Anyone with a Sequifi login from their company. The app has no sign-up. Your company creates your account and emails you your login details.
Download the app
On an iPhone or iPad, open Sequifi on the App Store. On an Android phone, open Sequifi on Google Play. You can also search the store for Sequifi.
Install the app and open it.
Every company uses the same Sequifi app; your Workspace connects it to your company. It works on iPhone and iPad with iOS 16 or later, and on Android 8.0 or later. On a computer, the Sequifi sign-in page also has store badges and a show the QR code link you can scan with your phone.
Sign in
Open the app. You see Glad you're here!
In Workspace, type your company's workspace (see below). The app adds .sequifi.com for you.
In Email and Password, type the same email and password you use on the Sequifi website. The first time, use the temporary password from your welcome email.
Tap Sign In. The button stays dimmed until all three boxes are filled.
If the app asks you to finish onboarding, complete those steps. See Mobile: finish onboarding on your phone.
The app remembers your Workspace for next time.
What to type in Workspace
If your company's Sequifi site is | Type in Workspace |
acme.sequifi.com | acme |
Type only that word. Don't type https:// or .sequifi.com, and don't add spaces. Capital letters don't matter.
It is not your company's name. Find it in the link in your welcome email, or in the address bar when you use Sequifi in a web browser: it's the part before .sequifi.com.
Your manager or admin can also tell you. After you sign in, it shows on your Profile as yourworkspace.sequifi.com.
Sign-in messages
Message | What to do |
"Couldn't reach that workspace. Double-check the subdomain and try again." | The Workspace is usually misspelled, or a company name was typed instead of the web address. Check it, and check your phone's connection. |
"Workspace not found. Check your URL and try again." | No company uses that Workspace. Check it against your company's web address. |
"The email or password you entered is incorrect." | Retype them or tap Forgot Password?. This also shows when an account is no longer active, so ask your admin if a reset doesn't help. |
"Almost there! Your account is pending admin approval. You'll be able to sign in once it's approved." | Some companies (W-2 employees paid through SequiPay) approve new workers after onboarding. Wait for your admin to approve you. |
"Sign-in is blocked for this workspace. Please contact Sequifi support." | Contact Sequifi Support. |
"Too many attempts. Please wait a moment and try again." | You tried more than five times in a minute. Wait a minute, then try again. |
"Something went wrong on our end. Please try again in a moment." | A temporary problem on our side. Try again in a few minutes. |
Forgot your password
On the sign-in screen, tap Forgot Password?
Enter your Workspace and Email, then tap Send Reset Link.
Tap the link in the email. It opens a web page, not the app. Create your new password there (8 to 20 characters, with at least 1 number and 1 special character). The link works for 60 minutes.
Sign in to the app with your new password.
The app always says Check your email, even if the email doesn't match an account. If nothing arrives, check your Workspace and email, then ask your admin.
Find your way around
Earnings: Pending Pay and Paystubs. The app opens here.
Sales: your own commissions and overrides.
The round + button: New Candidate to refer someone, and New Sale if your company has turned it on for the app.
Requests: track your requests, and approve requests if you're an approver. It shows only if your permission group includes it.
More: Hiring, Standings and Clock In/Out, when your company and permissions include them.
Your photo or initials (top right): Profile, with Help & Support and Log Out.
The app has no admin view. Admins and managers see their own pay and sales, like any worker.
What needs a web browser
You can't submit a request, change your direct deposit or tax info, edit your profile, change your password, sign a document, or upload an ID or any document in the app. Open your company's Sequifi site (for example https://acme.sequifi.com) in any browser, including your phone's browser, and sign in with the same email and password. See What you can and can't do in the mobile app.
Common questions
The app says "Update Required"
Your version is no longer supported. Tap Update now, install the update, then tap Already updated? Check again.
Can I sign in with Face ID or a fingerprint?
No. The app uses your email and password only. Your phone's password manager can save them for you.
Does Log Out in the app sign me out of the website?
No, it only signs out that phone. Logging out on the website signs you out of the app too.
How do I get help in the app?
Tap your photo or initials, then Help & Support. It isn't available before you sign in; if you can't sign in, email support@sequifi.com.
Related articles
Still stuck? Getting help from Sequifi Support.