You can do most of your onboarding in the Sequifi app, but the app can't upload an ID, a driver's license or any other document, and it can't sign documents. For those, tap Open in browser to sign, sign in on the website with the same email and password, finish the documents there, then come back to the app and tap I've completed them – refresh.
Who can do this: New workers who have been hired and have a Sequifi login. Before you're hired, your offer opens in your phone's browser, not the app.
Steps in the app
When you first sign in, the app shows only the steps you still need. You can't open the rest of the app until you finish. Every screen has a Log out link.
Terms & Conditions: tap User Agreement to read it, then tap Accept and Continue. Decline signs you out.
Set your password: enter your temporary password from your welcome email in Current Password, then your New Password twice, and tap Save and Continue. Use 8 to 20 characters, with at least 1 number and 1 special character, different from the temporary one.
Personal Details: fill in your name, Mobile Number, Date of Birth, address, your Social Security Number if asked, and any Additional information your company asks for. Emergency Contact (optional) and the profile photo are optional.
Tax and banking: the app shows one of the three options in the table below.
Documents, if your company still needs documents from you (see the next section).
Onboarding Complete!: tap Go to Your Dashboard. It opens the app's Earnings tab.
What you see | What to do |
Tax information and Banking Information (1099 contractors at companies that don't pay through SequiPay on Sequifi) | Choose Individual (enter your Social Security Number) or Business (Business Name, Business Type, EIN). Then enter Account Name, Bank Name, Routing Number, Account Number, Confirm Account Number and Account Type. |
Tax & Banking (everyone at companies that pay through SequiPay on Sequifi) | Fill in the secure form on the screen. When you see "Your tax & banking setup is complete.", tap Finish. |
Finish setting up your account (when the rest has to be done on the website, for example tax and banking for some W-2 employees) | Tap Continue in browser and finish there. Once you're done, you can use the app. |
ID and document uploads: use a browser
The app can't upload an ID, a driver's license, a passport or any document file. The only picture it takes is the optional profile photo in Personal Details, chosen from your photo library.
If your company needs documents, the app shows Documents: "Complete the documents below to finish onboarding. You'll sign them in your browser." Each one has a Required tag or a check mark. You can't open them in the app.
Tap Open in browser to sign. The button says "sign" even when a document needs an upload.
Your browser opens your company's Sequifi site (the home page, not the document). Sign in with the same email and password you use in the app.
Finish the documents the website shows you: sign each one, or upload the file it asks for. A computer works too.
Go back to the app and tap I've completed them – refresh.
If anything is still open, the app says "Some required documents are still pending." Finish it on the website and tap refresh again.
Before you're hired: your offer
Documents and uploads that are part of your offer (for example "Upload required personal documents") are done on the page your offer email or text opens in your browser. The app is not involved. If that link doesn't work, ask the person who sent your offer to resend it.
Troubleshooting
Message or problem | What to do |
Your ID upload isn't working in the app | The app has no ID upload. Upload it in a browser: from your offer link before you're hired, or with Open in browser to sign after. |
A document still shows Required | Make sure you finished it on the website, then tap I've completed them – refresh. |
"Must be at least 8 characters", "Must not exceed 20 characters", "Must contain at least 1 number", "Must contain at least 1 special character", "Must differ from your current password" | Choose a new password that meets every rule. |
"Account numbers must match" | Type the same number in Account Number and Confirm Account Number. |
"We couldn't verify your information. Please review your details and try again." | Check what you entered in Tax & Banking and try again. |
"You're almost there!" / "Your account is pending admin approval. You'll be able to sign in once it's approved." | You're done. Your company approves new W-2 employees before they can sign in. Wait for your admin. |
After onboarding, you can't change your bank account or tax info in the app. See Change your direct deposit.
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Still stuck? Getting help from Sequifi Support.