The Sequifi mobile app cannot upload onboarding documents such as an ID or license, so use a web browser (your phone's browser works). The optional profile photo in the app's Personal Details step is separate. Keep each file at 2 MB or smaller and use a common format such as JPG, PNG or PDF. If a phone photo is too big, take a screenshot of it and upload the screenshot.
Who this is for: Candidates and new hires uploading documents, and the company admins helping them.
Where your upload is
When | Where | How to upload |
Before you're hired | Your offer page (the link in your offer email or text) | Under DOCUMENTS TO UPLOAD, select Upload, pick the file, then select Submit. "Remaining!" shows how many are left. |
Background check (if your company uses S-Clearance) | The background check page | Choose "Identification upload (recommended)", add the Front and Back of your photo ID, then select Save and Contiune (spelled that way on the page). |
After you're hired | The Documents step of onboarding on the web | Select Browse on the item and pick the file. The row says "Up to 2 MB per file". |
Any time later | Your profile's Documents tab | Add New to upload, or Update to replace a file. |
In the mobile app | Not possible | Tap Open in browser to sign, upload on the website, then tap I've completed them – refresh in the app. |
File rules
Where | Formats | Size |
Onboarding Documents step | HEIC, HEIF, PNG, JPEG, JPG, WEBP, DOC, DOCX, PDF | Up to 2 MB per file. Large photos are shrunk for you, but photos over 15 MB are too big to shrink. |
Background check ID photos | PNG, JPG, JPEG, HEIC, HEIF, GIF | 2 MB or smaller each. |
Offer page | Common files such as PDF, JPG, PNG, HEIC, DOC and DOCX | Keep each file under 2 MB. |
Tips for ID photos
Use a valid (not expired) government-issued photo ID.
"Place your ID over a dark background in a well-lit area", "Take the picture in horizontal orientation" and "Avoid tilting the camera".
On a phone, a screenshot of the photo is usually well under 2 MB.
On the background check page, Save and Contiune stays gray until you've added both Front and Back. If one photo was rejected, pick a smaller one and try again.
If your ID photo still won't upload there, you can choose "Continue without uploading identification". The page says: "If needed, we will contact you for a picture of your photo ID to verify your information and proceed with the background check. Not having your photo ID may affect the completion of your background check."
Error messages
Message | What to do |
"[file] isn't a supported format. Please upload ..." | Save or export the file as one of the formats listed, or take a screenshot and upload that. |
"[file] is [size] MB ... the limit is 2 MB. Try a smaller file, a screenshot, or a compressed PDF." | Use a smaller file or a screenshot. |
"[file] is [size] MB, which is too large to shrink. Please take a new photo at a lower resolution, or use a screenshot." | Take a new photo at a lower resolution, or screenshot it. |
"[file] is empty. Please pick the file again." | Pick the file again. |
"Not authorized for this document" | Open your offer link again from the newest email or text, and upload from that page. If it keeps happening, ask the company to resend your offer. |
"Some required documents are still pending." (app) | Finish the upload on the website, then tap refresh in the app. |
Nothing happens after Submit on the offer page | Check the file is under 2 MB, open your offer link again and try once more. |
Still can't upload?
Candidates: contact the person who sent your offer. The offer page has no chat.
New hires: tell your company admin which document it is and the exact message you see.
Admins: from the person's onboarding profile on Hiring > Onboarding, use Resend Offer, or resend one document from that profile's Documents tab.
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Still stuck? Getting help from Sequifi Support.