When you select Add Request in Requests > My Requests, the Type of Request list offers these types: Payroll Dispute, Reimbursement, Bonus, General Advance, Advance against an Account, Incentive, Leave(Unpaid), PTO, Time Adjustment, and for some people Sick Time, Fine/fee or Payroll. There is no Draw request type.
Who can do this: Workers whose permission group includes Requests and Add Request. Sick Time appears only for W-2 employees, and Fine/fee only for managers and super admins.
Every request type
Type | Use it to | Fields |
Payroll Dispute | Question an amount you were already paid. | Dispute Type (Commission, Upfront, Overrides, Incentive/Bonus, Deductions & Accruals, Other; some companies also see milestone options), Customer, Pay Period (only periods already paid), Amount (can be negative) |
Reimbursement | Get a business expense paid back. | Amount (positive), Cost Date, Cost Head (your company's cost categories) |
Bonus | Ask for a bonus. | Amount (positive), Date of Bonus |
General Advance | Get money now that's taken back from a later payroll. | Amount |
Advance against an Account | Get an advance on one sale, taken back from that sale's commission. | Customer (one sale), Amount (up to the commission available on it) |
Incentive | Record incentive pay. | Amount (can be negative), Date |
Leave(Unpaid) | Take unpaid time off. | Start Date, End Date. Counted in days. |
PTO | Take paid time off. | Start Date, End Date, PTO Hours/Day. The form shows your PTO balance. Counted in hours. |
Time Adjustment | Correct your clock-in and clock-out times. | Adjustment Date, then clock in and clock out for work, lunch and breaks. Counted in hours. |
Sick Time | Take sick time (W-2 employees only). | Dates, like leave. |
Fine/fee | Reduce a worker's pay (managers and super admins only). | Amount. It can be taken out over more than one paycheck. |
Payroll | Request a payroll adjustment. Appears only at companies that set up this type. | Amount |
Every type also has a Description and an optional attachment. Description is required for Leave(Unpaid), PTO and Time Adjustment, and some companies require it for every type. Your company's policies decide what gets approved.
Request ID letters
Each request gets an ID that starts with letters for its type, which helps when you talk to your manager or admin about it.
Starts with | Type |
PD | Payroll Dispute |
R | Reimbursement |
B | Bonus |
A | General Advance |
I | Incentive |
L | Leave(Unpaid) |
PT | PTO |
TA | Time Adjustment |
FF | Fine/fee |
Requests that reduce your pay
A Fine/fee, or a Payroll Dispute or Incentive entered as a negative amount, takes money out of your pay. If it's taken out over more than one paycheck, it shows Recovering, and the Outstanding column shows what's still to come.
On the mobile app
The app shows the type on each request card under Requests, but you can't create a request in the app. Submit it on the website. See Mobile: track requests and approve them.
Common questions
I don't see a type I need.
Some types appear only for certain people (see above). Don't pick a different type to get around it. Ask your admin which one to use.
Which type do I use for a missing commission?
If the commission was paid wrong, use Payroll Dispute with the dispute type Commission. If it hasn't been paid yet, check the sale's milestones first. See Understand your commissions.
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