Every commission and override line in My Earnings has a pay status. Projected means you could earn it but it has no pay date yet. Pending means it has not been paid; its Pay Date may still be blank. Paid means it's marked as paid in Sequifi. Clawback means pay was taken back after the sale was cancelled. Do Not Pay means your company chose not to pay that line.
Who can do this: Workers, for their own commissions and overrides, on the Commission and Override pages when their permission group includes them.
Where you see pay statuses
Open My Earnings and select Commission (or Override).
Expand a sale with the arrow at the end of its row.
Each milestone line shows its Pay Status, with its Pay Period, Pay Date and Amount.
The summary cards at the top of the page add up the lines in each status for the date range you picked.
What each status means
Status | What it means | What happens next |
Projected | "What you could earn, no date set yet." The milestone hasn't been reached, so it has no pay date. | When the milestone date is added to the sale, the line gets a pay period and becomes Pending. |
Pending | Not paid yet. The interface describes it as having a pay date, but the Pay Date column can remain blank until payroll runs. | It's usually included in payroll for that pay period and shows in Pending Pay. Your admin can move a line to the next payroll, so its pay date can change. On a cancelled sale, an unpaid line can still show Pending, so ask your admin whether it will be paid. |
Paid | "Marked as paid in the system." | Nothing more is due on that line. It was paid through payroll, or your admin marked it paid because your company paid it outside Sequifi. Check your pay stub for the payment. |
Clawback | Pay taken back after the sale was cancelled. Shown in red as a negative amount. | It's deducted from a later payroll. See Why did I get a clawback? |
Do Not Pay | Your company decided not to pay this line. | It won't be paid later, and it won't be clawed back if the sale is cancelled. It isn't counted in the Pending or Paid totals. |
Statuses that look similar but mean something else
Sale status (Pending, Serviced, Cancelled, Clawback) describes the sale itself, not your pay. A sale can be Serviced while your commission on it is still Pending. See Job status vs payment status on a sale.
Request statuses (Pending, Approved, Declined, Scheduled, Paid, Recovering) are for advances, reimbursements and other requests. See Request statuses and what happens next.
On the mobile app
The app uses some different words. On a sale's detail, each milestone under My Commission shows its trigger name when available, or a Projected/Earned label. Amounts not earned yet show in orange. The commission list filter uses Pending, Paid, Awaiting Payment and Cancelled. The website's pay statuses are the reference. See Mobile: sales, commissions and overrides.
Common questions
Why does a line say Do Not Pay?
Your company's payroll admin marked it that way. Only your company decides this, so ask your admin why. They can reverse it only until that payroll has run.
Is Do Not Pay the same as my payroll being stopped?
No. Do Not Pay applies to specific lines, which are never paid. If your company stops payroll for you, your pay is held and carried forward to a later pay period instead, and Pending Pay is hidden from your menu.
It says Paid but the money isn't in my bank.
Paid means Sequifi records it as paid. It isn't a bank confirmation. Check the pay stub for that pay period, then contact your company admin with the pay period and amount. See When will I get paid?
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